Defusing the angry patron: a how-to-do-it manual for librarians and paraprofessionals

Book Cover
Author
Rubin, Rhea Joyce
Publisher
Neal-Schuman Publishers
Publication Date
[2000]
Language
English

Description

Loading Description...

More Like This

Loading more titles like this title...

Subjects

Subjects
Anger
Anger -- United States
Customer services
Customer services -- United States
Public services (Libraries)
Public services (Libraries) -- United States

NoveList

More Details

ISBN
9781555703721
9781555707316

Reviews from GoodReads

Loading GoodReads Reviews.

Staff View

Loading Staff View.