It comes with the territory: handling problem situations in libraries

Making behavior rules

Street people, the mentally disabled, substance abusers, and other symbols of our times

Dealing with angry people

The nasty behaviors : sexual deviancy, parental child abuse, and sexual harassment

"It's free and it's safe" : handling problems with unattended children

Censorship : wizards, sex, and killing animals

E-mail, chat rooms and websites : internet use in the library

Securing our buildings

Writing good manuals

Training staff.