From the Book - [1st ed.]
The alternative to tyranny The emergence of management The management boom and its lessons The new challenges The dimensions of management Managing a business : the Sears story What is a business? Business purpose and business mission The power and purpose of objectives : the Marks & Spencer story and its lessons Strategies, objectives, priorities, and work assignments Strategic planning : the entrepreneurial skill The multi-institutional society Why service institutions do not perform The exceptions and their lessons Managing service institutions for performance The new realities What we know (and don't know) about work, working, and worker Making work productive : work and process Making work productive : controls and tools Worker and working : theories and reality Success stories : Japan, Zeiss, IBM The responsible worker Employment, incomes, and benefits "People are our greatest asset"
Management and the quality of life Social impacts and social problems The limits of social responsibility Business and government Primum non nocere : the ethics of responsibility Why managers? What makes a manager? The manager and his work Design and content of managerial jobs Developing management and managers Management by objectives and self-control From middle management to knowledge organization The spirit of performance The effective decision Managerial communications Controls, control, and management The manager and the management sciences New needs and new approaches The building blocks of organization... ...And how they join together Design logics and design specifications Work- and task-focused design : functional structure and team Result-focused design : federal and simulated decentralization Relations-focused design : the systems structure Organization conclusions
Georg Siemens and the Deutsche bank
Needed : an effective board
Managing the small, the fair-sized, the big business
The pressures for diversity
Building unity out of diversity
The multinational corporation
The innovative organization
Conclusion : the legitimacy of management.
